In a surprising turn of events, a Singtel customer named Yeo found himself facing an astonishing S$1,200 bill just nine days after he registered for the Cast streaming app. The incident took place on January 26, when Yeo decided to explore the app using his mobile number.
To his shock, Yeo had not entered any payment method during the registration process. In fact, he was under the impression that he had simply signed up for a trial or basic access without committing to any subscriptions.
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“I thought it was just a simple sign-up,” Yeo expressed in an interview with Shin Min Daily News. “I never intended to subscribe to anything that would incur such a hefty charge.”
The unexpected bill left him bewildered and concerned about potential unauthorised transactions. Yeo emphasised that he had taken care to ensure that he was not agreeing to any paid services during the registration.
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After receiving the bill, he promptly contacted Singtel’s customer service for clarification and resolution. The situation has raised questions about transparency in app registrations and the potential for billing errors.
As Yeo navigates this frustrating experience, he hopes for a swift resolution and answers regarding how such a large sum could appear on his account so quickly.
As he opened the Cast app, a sinking feeling washed over him. His phone number had been inexplicably set as the default payment method, enabling direct billing without any confirmation.
Yeo felt uneasy as he remembered the system’s requirement for a one-time password (OTP) to authorise purchases. Yet, despite his expectations, he had never received such a code.
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He decided to examine his bill more closely, and what he discovered left him in shock. Within just two minutes of registering, his account had accumulated charges for PlayStation gift cards worth S$20, S$50, S$80, and S$100. The total? A staggering S$1,200.
Seeking answers, Yeo turned to Singtel for help. Lionel Chng, Singtel’s managing director of customer service, confirmed that the Cast app indeed allowed customers to charge purchases directly to their Singtel bill.
After Yeo reported the unauthorised transactions on February 5, Singtel instructed him to file a police report and assured him that an investigation was underway. The weight of the situation hung heavily in the air as Yeo braced himself for the challenges ahead.
In a recent incident involving online scams, Chng revealed that scammers may have gained access to Yeo’s mobile number and one-time password (OTP) through a deceptive phishing link. This breach allowed the criminals to exploit Yeo’s account, leading to unauthorised transactions.
In response to the situation, Cast.sg promptly removed the PlayStation vouchers targeted by the scammers. “We are actively cooperating with the authorities as they conduct a thorough investigation into this matter,” Chng stated.
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As a gesture of goodwill, Singtel decided to waive all charges incurred by Yeo for the fraudulent vouchers, demonstrating its commitment to customer care. Yeo expressed his gratitude for the swift resolution and acknowledged the support he received during this unsettling experience.
Chng emphasised the importance of vigilance among customers, urging them to be cautious of phishing scams. “Always verify sources before clicking on any suspicious links,” he advised, highlighting the need for increased awareness in today’s digital landscape.
The incident serves as a stark reminder of the risks associated with online transactions and the necessity for consumers to protect their personal information.
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A Journey Through the Digital Landscape: Browsing with Confidence
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